Ericsson Request CSR

Customer

Region

Contact Name

Contact Email

Contact Phone Number

TTM

Priority

CSR Type

Network i.e. GSM, LTE, CDMA, etc.

Priority Reason Mandatory for all High Priority CSRs

External Reference - Customer Ticket Number

Project Number Mandatory for all Project CSR requests

Traffic Type

SDM Name Mandatory for all Project CSR requests

Project Manager Name Mandatory for all Project CSR requests

Node Type/Product i.e. MSC, BSC, MMS, etc.

Sub Product

Asset/Site Node Name Site Name of the node

RBS Name/Number *Delays may be encountered if the RBS name is not specified for eNodeB/RBS CS Requests

Cabinet/Shelf

Software Release

CSR Slogan / Short title Slogan is a small description of the issue/question (max 40 characters)

Problem Description

Additional Recipients *Multiple recipients must be separated by a comma or semicolon

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